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Queue

Purpose​

The Queue component is used to route calls to a queue. This allows incoming calls to be placed in a queue for agents to respond to.

Parameters​

  • Queue: The specific queue to which the call will be routed. If no queue is selected, the call is directed to the queue that matches the entered number.

  • Agent Introduction: Announces the operator's number to the caller before the call is answered.

  • Timeout (sec): The maximum time (in seconds) the caller will wait in the queue before being transferred.

  • Skip: Defines the number of digits to be removed from the beginning of the entered number. The remaining number is then used as the destination number.

  • Prefix: Adds the number entered in this field before the destination number, effectively modifying the number.

  • Call Limit (sec): The maximum time allocated for each call answered by an agent in the queue.

  • Macro: The file path for the macro to be executed.

  • Options: Various settings related to the queue configuration.

  • Call Options: Settings for managing the call flow within the queue.

Outputs​

  • S (Success): The call is successful if an active agent in the queue answers the call.

  • F (Fail): The call is unsuccessful if, for any reason, it was not answered successfully.