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Answer

Purpose​

The Answer component is used for automatically answering calls. This component is typically used before playing audio messages (such as IVR or Announcements). The reason is that a call must first be answered before any audio is exchanged; otherwise, the caller will not hear the audio message.

Parameters​

  • Type: The type of call answer, which can be one of the following:
    • Answer: Audio exchange is allowed, but the call status in the Call Center reports remains "No Answer".
    • Progress: Only the dialing tone is heard, and no audio is exchanged.
    • Definite Answer: Audio exchange is allowed, and the call status in the Call Center reports is marked as "Answer".