Skip to main content

Trunk

Purpose​

The Trunk component is used to route a call over a specific trunk. The incoming number is dialed through the selected trunk in the dialing component.

Parameters​

  • Trunk: The trunk selected for routing the call through. This defines which external phone line or connection will be used.

  • Timeout (sec): The duration (in seconds) that the system waits for the call to establish before timing out.

  • Skip: Specifies the number of digits that should be removed from the beginning of the entered number. The modified number is then treated as the destination number.

  • Prefix: Specifies the number to be added at the beginning of the entered number before it is dialed.

  • Call Limit (sec): The maximum duration (in seconds) allowed for the call.

  • Permitted Queues: Specifies which queues are allowed to use this trunk. If no queue is selected, all queues are permitted.

  • Permitted Extensions: Specifies which extensions are allowed to use this trunk. If no extension is selected, all extensions are allowed to use it.

  • Options: Additional settings for configuring the call routing and behavior.

Outputs​

  • S (Success): Indicates that the call was successfully routed and the call terminates successfully without further steps.

  • F (Fail): Indicates that the call attempt failed, such as when the destination does not answer for any reason.