Introduction

A "storm call" refers to a set of similar calls that typically occur in a specific period of time and usually share a common purpose. For example, imagine a power outage in a particular area of a city due to a malfunction, which lasts for half an hour. Residents of that area will call the utility company's hotline to report the issue. This surge of calls from a specific area is called a "storm call." By recognizing the area code, pre-configured response behaviors can be implemented to handle calls from that region.

Information

Storm call management in Simotel is handled in two ways, which will be discussed below.

For more information on the storm call component, please refer to here.