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Real-Time Components

This section provides a detailed overview of each of the components that offer real-time output.

Trunk Status​

This component displays the status of the trunks in the contact center. Its parameters include:

  • Title: Specifies the display name of the component on the page.

  • View as: Defines how the information is displayed, including options like:

  • Items: The component items include:

    • Deactivated: Displays inactive trunks.
    • Unavailable: Displays trunks that are unavailable for any reason (e.g., when there are issues accessing the Host).
    • Ok: Displays trunks with an OK status.

Server Stats​

This component shows information about CPU and RAM usage. Its parameters include:

  • Title: Specifies the display name of the component on the page.

  • View as: Defines how the information is displayed, including options like:

  • Items: The component items include:

    • CPU
    • RAM

Exten Status​

This component provides a real-time status of the extensions in the contact center. Its parameters include:

  • Title: Specifies the display name of the component on the page.

  • View as: Defines how the information is displayed, including options like:

  • Items: The component items include:

    • Idle: The extension is idle (ready to use).
    • Ringing: The extension is ringing.
    • In-Use: The extension is in use.
    • Paused: The extension is paused.
    • Unavailable: The extension is unavailable.
    • Hold: Calls on hold.
    • Invalid: The extension status is invalid.

  • Extensions: Allows specifying the extensions to include in the report.

  • Groups: If user groups are defined in the contact center, they can be selected here.

Agent Status​

This component provides a real-time status of the agents in the contact center. Its parameters include:

  • Title: Specifies the display name of the component on the page.

  • View as: Defines how the information is displayed, including options like:

  • Items: The component items include:

    • Idle: The agent is idle (ready to take calls).
    • Ringing: The agent's phone is ringing.
    • In-Use: The agent is currently using their phone.
    • Paused: The agent is paused.
    • Unavailable: The agent is unavailable.
    • Hold: Calls on hold for the agent.
    • Invalid: The agent's status is invalid.

  • Queue: Specifies the queues to be included in the report.