Reporting Filters

In various reports of Simotel, filters are used to enhance the quality of reporting. Below is a brief explanation of these filters.

• From (Date): Start date of the report.

• To (Date): End date of the report.

• Find Alike: By enabling this option, the search is performed based on similarity for the source and destination.

• Separated Report: Used to toggle between detailed and statistical reports (enabling this option activates the next field).

• Separated By: Specifies the type of statistical report, which includes:

  • All: Statistical report of all calls, without separation.
  • Date: Statistical report of calls separated by day.
  • Hours: Statistical report of calls separated by hours of the day.
  • Queue: Statistical report of calls separated by queues.
  • Agent: Statistical report of queue calls separated by operators.
  • Week days: Statistical report of calls separated by days of the week.
  • Label: Statistical report of calls separated by survey labels (in advanced survey reports).

• From: Source of the call.

• To: Destination of the call.

• DID: The number that was called.

• Caller: Source of the call (in queue-related reports).

• Agent: Responding operator or destination of the call (in queue-related reports).

• Call Status: The status of the call, which includes:

  • All: All calls.
  • Answered: Answered calls.
  • No Answer: Unanswered calls.
  • Busy: Busy calls.
  • Failed: Failed calls.
  • Congested: Congested calls.
  • In-Out: Entry and exit of operators in the queue (in advanced user reports).
  • Paused: Entry and exit of operators in a resting state in the queue (in advanced user reports).
  • Abandoned: When a call enters the queue and the caller hangs up before the operator answers (in queue reports).
  • Missed: When a call enters the queue and none of the available operators answer (in queue reports).

• Call Type: Types of calls, which include:

  • All: All calls.
  • Incoming Calls: Incoming calls.
  • Outgoing Calls: Outgoing calls.
  • Local Calls: Internal calls.
  • Feature Codes: Special codes.

• Blacklist: Reports on calls that are blacklisted.

• SPIT Call: Reports on spam calls.

• Entry Point: The name of the trunk from which the call entered.

• Outgoing Point: The name of the trunk from which the call exited.

• Min Talk (sec): Minimum duration of the call.

• Max Talk (sec): Maximum duration of the call.

• Min Wait (sec): Minimum waiting time for the call.

• Max Wait (sec): Maximum waiting time for the call.

• Point: Score given by the caller in the survey.

• Label: Label related to the survey component.

• Exten: Extension number.

• Group: Name of the internal group.

• Queue: Name of the queue.

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Column Descriptions in Reports

Columns	Columns	Description
Active Talk	Active Call	Average talk time while active in the queue.
Agent	User	This column appears in queue-related reports, indicating the destination or responder number.
Answered	Answered	Number of answered calls.
Busy	Busy	Number of busy calls.
Call Per Hour	Calls per Hour	Average number of answered calls per hour.
Call Status	Status	Call status (FAILED, BUSY, NO ANSWER, ANSWERED).
Call Type	Call Type	Type of call (feature, local, outgoing, incoming).
Caller	Caller	This column appears in queue-related reports, indicating the source number.
Comment	Comment	Comments related to the call.
Date	Date	Date of the call.
Detail	Details	Details related to the call.
Duration	Duration	Duration from the start of the call until its end.
End Date	End Time	End time.
Exten	Extension	Internal number defined in Simotel.
FeatureCode	Feature Code	Number of calls related to feature codes.
First Login	First Login	Date of the operator's first login to the queue (Continuous means the operator has been in the queue during the reporting period without leaving).
From	Source Number	Caller’s phone number.
Idle Time	Idle Time	Duration the operator is ready to receive calls in the queue.
Incoming	Incoming Calls	Number of incoming calls.
In-Queue Talk	Talk in Queue	Average talk time while in the queue.
In-Queue Time	Time in Queue	Duration the operator has been in the queue.
Label	Label
Last Login	Last Login	Date of the operator's last login to the queue (Continuous means the operator has been in the queue during the reporting period without leaving).
Local	Internal Calls	Number of internal calls.
Max	Maximum
Min	Minimum
No Answer	No Answer	Number of unanswered calls.
Number	Number
Outgoing	Outgoing Calls	Number of outgoing calls.
Pause Time	Pause Time	Duration the operator has been in a resting state in the queue.
Point	Score	Score given by the caller in the survey component.
Point avg	Average Score	Average score from the survey.