CDRQueue
After the caller is connected to one of the queue operators, the CDRQueue event is generated.
Event Parameters
| Description | Defined Data | Sample Data | Parameters |
|---|---|---|---|
| Event Name | - | CdrQueue | event_name |
| Unique Call ID | - | 1610004672.198 | cuid |
| Two-way Call ID | - | orig.call.1683107010.780601 | originated_call_id |
| Source Number | - | 991 | src |
| Destination Number | - | 992 | dst |
| Queue Number | - | 901 | queue |
| Call Duration | - | 11 | billsec |
| Wait Time | - | 10 | wait |
| Total Call Duration | - | 21 | duration |
| Agent Wait Time | - | 10 | agent_wait |
| Call Status | - | ANSWERED | disposition |
| - | - | - | queue_status |
| Call Hang-up By | - | caller | hangup |
| - | - | - | comment |
| Audio File Name | - | 20210107_1610004672.198.mp3 | record |
| - | - | 2021-01-07 07:31:23.860004 | answeredtime |
| - | - | 2021-01-07 07:31:13.289281 | ringtime |
| Call Start Time | - | 2021-01-07 07:31:13.247554 | starttime |
| Call End Time | - | 2021-01-07 07:31:35.077859 | endtime |
| - | - | 991 | detail->src |
| - | - | 992 | detail->dst |
| - | - | 11 | detail->billsec |
| - | - | 10 | detail->wait |
| - | - | ANSWERED | detail->disposition |
| - | - | - | detail->comment |
| - | - | 1 | detail->tries |
Sample Output of CDRQueue Event
{
"event_name": "CdrQueue",
"unique_id": "1610782193.391",
"src": "992",
"dst": "993",
"queue": "902",
"billsec": "31",
"wait": "3",
"duration": "34",
"agent_wait": "3",
"disposition": "ANSWERED",
"hangup": "agent",
"queue_status": "CONTINUE",
"record": "20210116_1610782193.391.mp3",
"answeredtime": "2021-01-16 07:29:56.819506",
"ringtime": "2021-01-16 07:29:53.382906",
"starttime": "2021-01-16 07:29:53.310319",
"endtime": "2021-01-16 07:30:28.794906",
"detail": [
{
"src": "992",
"dst": "993",
"billsec": "31",
"wait": "3",
"disposition": "ANSWERED",
"comment": "",
"tries": "1"
}
]
}